Privacy Policy

1. Introduction

Truck Trace, S.L (hereinafter, “Truck Trace”), takes your privacy extremely seriously. This policy sets out how we collect and process the personal data you provide to us when you use our website and platform ( and “Cabitruck”), to receive any services from us when you sign up as a client.

This policy applies if Truck Trace (referred to as “we”, “us” or “our” in this privacy notice) is identified as the data controller and we will be responsible for your personal data. 

Contacting us

Truck Trace is a Spanish company, with registered address in José Abascal, 57, 4th floor, 28003 (Madrid) Spain, and tax number B-88130497.


If you disagree the way we collect or process your personal information, you can lodge a complaint to the Data Protection Agency (DPA), the Spanish supervisory authority for data protection. Complaints and concerns can be lodged with the DPA via this link:

We kindly ask that before any complaints are lodged with the DPA, that you contact us first to try to solve the problems you could have.

2. What data do we collect?

Personal information we may collect and process from you includes:

  • Contact information – such as your name, address, telephone number and email address–.
  • Financial information – such as your bank account details or payment-related data–.
  • Technical information – this may include your IP address, browser details, location analytics, login details and any other technology information related to the use of our services.

Information provided by our clients which allow us to provide them our services could include email addresses, account details, trucks information, devices, or any other personal information we could ask for.

Sensitive data

Under the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (hereinafter, “General Data Protection Regulation” or “GDPR”), sensitive personal data is data which includes information about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data.

Truck Trace does not collect unnecessary sensitive personal data about their clients – if we were to require it for any reason, we would seek explicit consent from our clients to gather this.

3. How do we use your personal data?

We will only use your personal data for the following reasons:

  • To provide you with the services we offer as a business through our website or Cabitruck.
  • To provide you with information you have requested from us.
  • To keep you updated on our business, offers and news we may have.
  • To manage our relationship with you as an existing or potential client.
  • To fulfil any legal or contractual obligations we may have which require the processing of personal data.

4. How do we obtain your data?

We can collect data via the following methods:

  • From direct actions we may have with you by communicating via phone, email or post.
  • When you sign-up the services on our website, portals – including our mailing list, contact forms or purchasing a service– or Cabitruck.
  • From automated technologies or interactions as you use Cabitruck or our website from analytics engines and cookies –please see our section on cookies for more details–.
  • When you sign-up to attend any events, we may hold or be a part of.
  • When you provide information to us as part of our sign-up process with you as a client.

5. Purposes of collecting and processing your data

We have identified that we will use your information for the following reasons:

  • If need to perform the contract between us.
  • If it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • If we need to comply with a legal or regulatory obligation.

Generally, we do not rely on consent as a purpose of processing your personal data, other than in relation to sending marketing communications to you when you are not already an existing client or to transfer your data outside of the European Economic Area (hereinafter, “EEA”) and recognised third countries and environments. You have the right to withdraw consent (where applicable) at any time by emailing us at

If you have previously purchased services from us, we may provide to you details of similar services, or other goods and services we provide as a company that may interest  you.

6. Who do we share your data with?

We may need to share your information with third parties in order to provide you with our services, these third parties include:

Any other non-specified companies third parties we share data with have been identified and recorded in our Data Register and have been analysed as part of our data risk assessment process. Such third parties are used to provide systems required to perform our day-to-day business activities and services we supply to our customers or services which our customer may be interested in.

If we share your information with third parties, Truck Trace ensures that the highest levels of data protection are in accordance with the law. Third parties with whom we share data are only permitted to process this data for the specified purposes we stipulate with them. We do not sell your information onto third parties.

7. International transfers

Truck Trace ensure that your data is stored within the EEA, however some of our storage locations and service providers may be hosted outside of the EEA. If we need to transfer your personal data out of the EEA, we ensure one of the following safeguards are in place to provide a similar level of security of your data:

  • Your personal data has been transferred to a country that has been deemed to provide an adequate level of protection for personal data by the European Commission; or
  • The hosting environment we use has specific contracts, codes of conduct or certification mechanisms in-place which have been approved by the European Commission; or
  • Where we transfer data to any other country, we ensure our providers are certified as part of any specific data protection programme approved by the European Commission.

If none of these safeguards are available, we will only transfer your data with your explicit consent –which can be removed at any time by contacting us–.

Please email us at if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.

8. Retention periods

The personal information collected by Truck Trace will be kept for the time necessary to fulfill the purpose for which it was collected, such as complying with any legal requirement or attending to any claim, report or contractual need.

9. Your rights

In application of the GDPR, the user may exercise the following rights over their personal data:

  1. Right of access to your personal data.
  2. Right to rectify your personal data.
  3. Right to delete your personal data.
  4. Right to object to the processing of your personal data.
  5. Right to request the limitation of the processing of your personal data.
  6. Right to the portability of your personal data.
  7. Right to withdraw consent for the processing of your personal data.

You may exercise any of these rights by raising a subject access request with us. You can do this by contacting us via post mail or via e-mail at by attaching a copy of your ID card.

We will not charge you for making a request and we will make all reasonable efforts to respond to you within thirty (30) days. Sometimes it may take longer than thirty (30) days to gather all the information we may hold on you, in this situation we will keep you updated at all times.

You can instruct us at any time to stop processing your personal data for the purposes of marketing.

We may refuse your request or withhold any personal information that you request if there is an overriding legal reason for us to do so.

10. Information security

Truck Trace takes the security of your information extremely seriously. In order to protect your data, we implement a risk-based approach to adopt the strongest organisational and technical controls in order to protect the confidentiality, integrity and availability of your data.

11. Cookies

Our website uses cookies to track the use of it. This allows us to better understand patterns on our website and how we can develop and improve it, as well as analysing the traffic on our site for marketing or advertising purposes.

A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

The cookies we use are:

Forms related cookies:

When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.

Site preferences cookies:

In order to provide you with a great experience on our sites we provide the functionality to set your preferences for how our sites run when you use it. In order to remember your preferences, we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through our sites. These third parties include:

  • Escudo Web, S.L.
  • MADZ Digital Business, S.L.
  • MP VAT Services, S.L.

Managing cookies

Most browsers allow you to refuse to accept cookies and to delete cookies. The method for doing so differs with each browser; the following guides for the most common internet browsers detail the processes for doing this:

Blocking cookies may impact your experience on our sites as you may not be able to make full use of the features on it.

12. Third party links

On occasions we may include links to third party resources or information. Where we provide a link, it does not mean that we endorse or approve that site’s policy towards visitor privacy. You should review their privacy policy before sending them any personal data.

13. Changes to this Privacy Policy

We keep this policy under regular review. This policy was drafted in accordance with the GDPR’s requirements. Any questions about this privacy policy can be directed to us via the details set out in section 9 of this policy.

*The whole text of the present document has been written in different languages, all of them being deemed authentic, but for legal purposes the text in Spanish is to be given priority of interpretation in case of conflict.